Helpline contact number

If you do not wish to use this premium rate connection service, we recommend you call using a direct number which may be available on the First Utility Energy’s website at no or a lower cost by clicking here.

Available Monday to Friday: 8am to 6:30pm | Saturday: 9am to 4pm

Calls cost £3.60 per minute, plus your phone company’s access charge.

The premium rate telephone connection service number is operated by Kubbiberica Tech SL and is not affiliated with, or operated by, First Utility Energy. Callers must be over 18 and have the bill payer’s permission. Kubbiberica Tech helpline

Methods of contacting First Utility Energy

There are multiple methods to contact First Utility Energy. Firstly, First Utility Energy has to include a set of contact details on its website and in the terms and conditions. In these details, you will be able to find First Utility Energy’s phone number, First Utility Energy’s address, First Utility Energy email as well as Facebook, Twitter and other social networks that First Utility Energy may be subscribed to.

How to Contact First Utility Energy Customer Services

When calling First Utility Energy customer service phone number through our telephone connection service, you will speak directly to a customer service department of First Utility Energy.

Call Retrieve service

If you need to retrieve some of your calls made by our service, you will have 30 days to request the audio file recorded. Remember this because after this period it would not be possible to recover the record.

To retrieve your calls you can visit Retrieve Calls section of this website.