Helpline contact number

If you do not wish to use this premium rate connection service, we recommend you call using a direct number which may be available on the Severn Trent Water’s website at no or a lower cost by clicking here.

Available Monday to Friday: 8am to 9pm | Saturday: 8:30am to 5:30pm

Calls cost £3.60 per minute, plus your phone company’s access charge.

The premium rate telephone connection service number is operated by Kubbiberica Tech SL and is not affiliated with, or operated by, Severn Trent Water. Callers must be over 18 and have the bill payer’s permission. Kubbiberica Tech helpline

Methods of contacting Severn Trent Water

There are multiple methods to contact Severn Trent Water. Firstly, Severn Trent Water has to include a set of contact details on its website and in the terms and conditions. In these details, you will be able to find Severn Trent Water’s phone number, Severn Trent Water’s address, Severn Trent Water email as well as Facebook, Twitter and other social networks that Severn Trent Water may be subscribed to.

How to Contact Severn Trent Water Customer Services

When calling Severn Trent Water customer service phone number through our telephone connection service, you will speak directly to a customer service department of Severn Trent Water.

Call Retrieve service

If you need to retrieve some of your calls made by our service, you will have 30 days to request the audio file recorded. Remember this because after this period it would not be possible to recover the record.

To retrieve your calls you can visit Retrieve Calls section of this website.