Helpline contact number

If you do not wish to use this premium rate connection service, we recommend you call using a direct number which may be available on the Virgin Media’s website at no or a lower cost by clicking here.

Available Monday to Sunday: 8am to 10pm

Calls cost £3.60 per minute, plus your phone company’s access charge.

The premium rate telephone connection service number is operated by Kubbiberica Tech SL and is not affiliated with, or operated by, Virgin Media. Callers must be over 18 and have the bill payer’s permission. Kubbiberica Tech helpline

Methods of contacting Virgin Media

There are multiple methods to contact Virgin Media. Firstly, Virgin Media has to include a set of contact details on its website and in the terms and conditions. In these details, you will be able to find Virgin Media’s phone number, Virgin Media’s address, Virgin Media email as well as Facebook, Twitter and other social networks that Virgin Media may be subscribed to.

How to Contact Virgin Media Customer Services

When calling Virgin Media customer service phone number through our telephone connection service, you will speak directly to a customer service department of Virgin Media.

Call Retrieve service

If you need to retrieve some of your calls made by our service, you will have 30 days to request the audio file recorded. Remember this because after this period it would not be possible to recover the record.

To retrieve your calls you can visit Retrieve Calls section of this website.